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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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April

February 11, 2026

5  out of  5
rating by April
"Absolutely the easiest auto policy I have ever gotten. Was so polite and so helpful. Very detailed with explaining processes and policies!!! Answered most of my questions before I could even adk them!! Love that with a company!! Absolutely will be recommending them to everyone i know lol. Also am paying over a 100 less a month then my last company.."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Highland Mills to know that you had such a wonderful experience with us here on State Farm Agent Ryan Crosby’s Team."
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hollyhclark

January 30, 2026

5  out of  5
rating by hollyhclark
"I was lucky enough to have the pleasure of working with Nicole Werner when I needed help with replacing my homeowner's policy which had been badly mismanaged by my previous carrier. She was understanding, knowledgeable, friendly and always available when I needed her and returned my calls, as well as provided what I needed in a. very timely manner. My experience with Nicole was so refreshing, in comparison to indifferent, robot-run organizations. I know that she will always be available whenever I need her help. Thank you, Nicole! Holly Clark"
We responded:
"Thank you so much for sharing this, Holly. We truly appreciate your kind words and your trust. Nicole takes great pride in being responsive and making sure our clients are well taken care of, and your experience reflects exactly that. We’re grateful to have you as part of our community. "
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Louis Adrian Aguilar

January 13, 2026

5  out of  5
rating by Louis Adrian Aguilar
"I had a great experience working with Jillian! She was extremely knowledgeable, patient, and genuinely invested in helping me find better car insurance that was both affordable and met my needs. She took the time to explain my options clearly, answered all of my questions, and ultimately helped me secure a policy that saved me money without sacrificing coverage. The entire process was smooth and stress-free thanks to her professionalism and responsiveness. I highly recommend Jillian to anyone looking for an insurance agent who truly has your best interest in mind."
We responded:
"Thank you so much for taking the time to share this wonderful review! We’re thrilled to hear about your great experience working with Jillian. Her knowledge, patience, and genuine commitment to finding the right coverage for each client are exactly what we strive for. It’s great to know she was able to clearly explain your options, answer your questions, and help you save money without sacrificing coverage—all while making the process smooth and stress-free. We truly appreciate your recommendation and look forward to being here for you whenever you need us in the future!"
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Michael Nuckols

January 7, 2026

5  out of  5
rating by Michael Nuckols
"Great service from a nice fellow."
We responded:
"Thank you for the kind review! We’re glad to hear you had a great experience and received excellent service. We truly appreciate your feedback and look forward to helping you again in the future!"
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Reed Cleland

December 29, 2025

5  out of  5
rating by Reed Cleland
"I just switched over to Ryan Crosby - State Farm Insurance Agent from my previous auto insurance provider, and not even 24 hours later, I am already impressed. Jillian Gill was very helpful - efficient, sharp, and understanding of how complicated these things can often be for customers. I am excited to begin relying on Ryan Crosby - State Farm Insurance Agent for my auto insurance needs!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Aaron McDermid

December 19, 2025

5  out of  5
rating by Aaron McDermid
"I found Ryan to be be very helpful and generous with his time and his team to be fantastic to work with! I highly recommend his State Farm agency for your insurance needs!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Zechariah Roe

December 10, 2025

5  out of  5
rating by Zechariah Roe
"Matt was very knowledgeable, professional, and patient during the process of getting a quote together that matched my old policy. He was honest with me and was willing to wait while I shopped around other providers."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Christen Crouther

November 13, 2025

5  out of  5
rating by Christen Crouther
"Nicole has amazing customer service and thoroughly explains my policy! I highly recommend her!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Toni Robinson

November 6, 2025

5  out of  5
rating by Toni Robinson
"I was looking for new home insurance I was getting so many calls just to be told we dont insure multi family homes to the point I stop answering the calls but and so glad I decided to answer the state farm call as soon as I heard this sweet kind voice saying she will do everything she can to help me i felt so relieved...Ms Jillian Gill was a God sent she went above and beyond to get me insured and I am so grateful she was the one who call me thank u so much Jillian Gill we definitely need more people like you in the world who is so understanding and caring ❤️ thank u once again"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Philip Plata

October 25, 2025

5  out of  5
rating by Philip Plata
"I spoke with Jillian Gill and She was awesome. Answered all my questions and was able to switch over my Insurance easily. I saved money and the process was pretty easy even for me . 👍🏼"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Prixila Reynoso

October 17, 2025

5  out of  5
rating by Prixila Reynoso
"Exceptional Service! Jillian is very professional and pleasant to work with!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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EKATERINA SHELKOVA

October 7, 2025

5  out of  5
rating by EKATERINA SHELKOVA
"I recently went through the process of getting a life insurance quote and I want to express my sincere appreciation for the outstanding support I received. Nicole was incredibly patient and attentive—she took the time to answer all of my questions thoroughly and guided me through each step with care and professionalism. Her calm demeanor and clear explanations made what could have been a stressful experience feel smooth and reassuring. I truly felt heard and supported throughout the entire process. Thank you, Nicole, for making this journey so much easier!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sam Gonzalez

September 30, 2025

5  out of  5
rating by Sam Gonzalez
"Matt is a great and helpful representative, the team here does a great job and always strive to meet my needs"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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John Kyles

September 30, 2025

5  out of  5
rating by John Kyles
"My experience with Nicole for several years now has been very helpful. She returns my calls promptly. She troubleshoots for me. And resolves issues that I’m having with a delightful personality I think she is a Valuable asset to the Statefarm family"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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William Caleca

September 29, 2025

1  out of  5
rating by William Caleca
"Horrible service. Jillian claimed my auto insurance went up due to inflation fees. Tried to sell me an additional life insurance policy without doing anything about my auto policy I was calling about. When I tried to cancel was forwarded to other associates."
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Allison Shadood

September 19, 2025

5  out of  5
rating by Allison Shadood
"Having had the opportunity to work with Nicole Werner, I must say she is very knowledgeable."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sherril Pires

September 19, 2025

5  out of  5
rating by Sherril Pires
"We have been working with State Farm for the last few years and specifically Nicole Werner, who has worked diligently with our company to guarantee our insurance in a timely fashion and an awesome price. We look forward to working with State Farm for many more years and specifically Nicole as she makes our lives easier. Thank you."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Delcis Ferreras

September 11, 2025

5  out of  5
rating by Delcis Ferreras
"Jillian Gill was amazing to work with—attentive, professional, and incredibly helpful in guiding me through complicated dealership paperwork. She made a stressful process easy and ensured I received the exceptional service I’ve come to expect from State Farm over the past 10+ years. Jillian is truly a gem and an asset to Ryan Crosby’s team!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Michael Levy

September 10, 2025

5  out of  5
rating by Michael Levy
"Jillian was professional, informative and patient. She helped me tailor/update my insurance limits and deductibles etc. to fit my needs.to fit current market conditions."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Maria Quercia

August 29, 2025

5  out of  5
rating by Maria Quercia
"My husband & I have been clients of State Farm for nearly 40 yrs. We are extremely happy with the service we receive. Every question, issue & situation is promptly addressed. Ryan Crosby & his amazing staff are #1. Jillian is my personal "tech guru" always willing to guide me through any tech situation that comes up. She is patient, but most of all KNOWLEDGEABLE!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Julia Piasecki

August 11, 2025

5  out of  5
rating by Julia Piasecki
"Nicole was great and helpful. She helped me understand the different options I had. thank you so much Nicole."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Diva

August 7, 2025

5  out of  5
rating by Diva
"Nicole was amazing she came to my house after hours she explained everything thoroughly with my life insurance policy. She’s a very bubbly, outgoing person. She was just amazing. And she knows her stuff!! I will definitely send her referrals. Thank you again, Nicole Warner🤗"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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richard smith

July 28, 2025

5  out of  5
rating by richard smith
"State Farm did an excellent job locally in Highland Mills and in the Claims Division . Hannah Adams sent me updates on a regular basis. Kudos to the State Farm team."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Elise

July 7, 2025

5  out of  5
rating by Elise
"Nicole Werner is outstanding. I switched to Ryan Crosby's office after another office made many mistakes with my account and corrections were needed, and I also had a complex insurance situation involving two condos, switching from homeowner’s insurance to renter’s insurance for one condo and renter's insurance to homeowner's insurance for the other. Despite all this being messy and confusing, Nicole handled everything flawlessly. She was responsive, thorough, and kept me informed every step of the way. No surprises — just excellent service and real peace of mind. She was there when I needed her. I truly appreciate her hard work and attention to detail. She goes above and beyond, and I can’t recommend her enough!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Xueli Sun

July 7, 2025

5  out of  5
rating by Xueli Sun
"Nicole Werner at Ryan Crosby’s State Farm agency has been a pleasure to work with over the years. She has always been incredibly helpful and makes every process easy and smooth with her trustworthy and knowledgeable approach. I highly recommend Nicole and the entire Ryan Crosby team!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."