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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kyle Elston

March 22, 2024

5  out of  5 rating by Kyle Elston
"Everyone is very knowledgeable, quick to respond to inquiries, and everything went quick and painless when I had to submit a claim. 👍 👍 👍 👍👍"
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Jay Rosen

February 8, 2024

5  out of  5 rating by Jay Rosen
"I have had multiple questions and issues that needed prompt attention. Nicole was there all the way for me. The best."
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joel peña

February 6, 2024

5  out of  5 rating by joel peña
"I been a customer for 4 year now , great customer service!! Dedicated to the clients .. I strongly recommend this office.. Nicole great agent to work with ."
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Sandy Linder

January 24, 2024

5  out of  5 rating by Sandy Linder
"Sergio was patiently, extremely helpful and knowledgeable in securing me with a State Farm home owners insurance coverage which is the same as I previously had with another company with a substantial savings. I look forward to a mutual relationship with Sergio and the Ryan Crosby Agency."
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Verona B

January 15, 2024

5  out of  5 rating by Verona B
"Nicole Werner, Is my Agent, she is the most patienct, Super professional person I have ever dealt with, I have a life insurance policy with you guys, which was incomplete, I was super busy and couldn’t spare the time to sign when I was supposed to, she contacted me, and came to my home, so that I could sign the policy and to get things in order, I’m super greatful for her professionalism, if the world have ten like her, we will Absolutely have a better world, because of her I will be with StateFarm forever, also I will recommend stateFarm to everyone."
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Kiya Rheubottom

December 14, 2023

5  out of  5 rating by Kiya Rheubottom
"Ryan's State Farm is like family at this point! I'm so grateful for their professionalism and constant consistency during every holiday and birthday's, the greeting cards are a great touch to "I enjoy your business"!"
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December 14, 2023

5  out of  5 rating by Ralph
"Nicole was amazing. She went out of her way to accommodate my work schedule and came to my home. She is prompt and efficient. When I call her with any questions, I get my answers promptly."
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Hunter Kilduff

December 9, 2023

5  out of  5 rating by Hunter Kilduff
"NICOLE!!!! Nicole blessed our family and we cannot be more grateful. She contacted my mother and I earlier this year to go over options to upgrade our life insurance plans. We explained our tough financial situation and she has checked on us month to month since then. She is personable, knowledgeable, outgoing and extremely loyal and caring. Her passion goes beyond her job in that she came to my home to personally deliver Gift cards and other Christmas presents. She is amazing, look no further I promise this will be your insurance agent for life. We need more people like this in the world. Ryan please hold onto this fantastic woman forever, you will never find someone to duplicate her or that will even come close. Thank you Nicole we love you like family!!"
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maravilla castillo

December 6, 2023

5  out of  5 rating by maravilla castillo
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November 14, 2023

5  out of  5 rating by PAM K.
"Sergio Castellano is very professional and friendly and care about his customers.  I requested a quote for insurance  and saved me a lot by providing coverage information.  I highly recommend Sergio for his knowledge. Thank you!"
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Tiawana Perez

November 14, 2023

5  out of  5 rating by Tiawana Perez
"Nicole Werner is the absolute best! I am so grateful for her knowledge, professionalism and commitment to representing State Farm in such an esteemed way. It’s been three years since my first inquiry call and Nicole has patiently answered all of my questions and made great suggestions each and every time. Thank you for your support. Looking forward to our continued collaboration!"
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Estefani Liz

November 8, 2023

5  out of  5 rating by Estefani Liz
"I have been with Ryan Crosby for a while now. Nicole has handled all my insurance needs. She is amazing and she makes the process so easy . She always calls back when I call and takes care business so fast. Thank you for suggesting life insurance and also providing info on how to save more money by also switching my home insurance. Love it here"
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Kathyann Belletty

November 2, 2023

5  out of  5 rating by Kathyann Belletty
"I have spoken to many insurance agents from different companies and sometimes you're just not feeing the vibe. After my first conversation with Nicole, I told her I did not want to speak with anyone else if she wasn't available. You could tell that this is not just a career path for her but she is passionate about her work. She is knowledgeable, patient and explains things in detail to meet your need. If you are looking for someone who is professional and makes the process less stressful, ask for Nicole."
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Terry Jann

November 1, 2023

5  out of  5 rating by Terry Jann
"A customer for LM for over 25 years but they have lost their way. Sergio is the best and made my buying experience 10 out of 10. A considerable weight off my shoulders and only Sergio was able to do that. Sincerely, Terry Jann President TJ Jann Enterprises"
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diane devito

October 17, 2023

5  out of  5 rating by diane devito
"Nicole is the best ! Very helpful . Always calls me back and takes care of our business ."
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Nick Watkins

October 17, 2023

5  out of  5 rating by Nick Watkins
"Ryan, Sergio, and the whole team are professional, responsive, and have helped me save on my premiums. As a bonus, they’re great people too! I highly recommend them for any of your insurance needs."
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Ian Trigger

October 4, 2023

5  out of  5 rating by Ian Trigger
"I was with geico for 8 years. In the last year I had 2 big price increases. Never once filed a claim. They couldn’t work with me on the high price. I called Nicole Werner at the office where she made my transition over very effortless. Was able to offer me the same coverage for 100 dollars less a month then geico! Defiantly give her a call for the best rates around 👍🏻"
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Charles Barone

September 25, 2023

5  out of  5 rating by Charles Barone
"I recently changed insurance companies and chose state farm insurance. I had the privilege of working with an agent named Nicole at the Ryan Crosby State Farm insurance agency in Highland Mills N Y. As I was changing over all my insurance policies I was rather amazed at how Nicole handled everything for me and all my paperwork was completed saving me money and time in doing the paperwork. She walked me through everything that I needed and answered all my questions. I would recommend Nicole and the Ryan Crosby agency for anyone looking for assistance with insurance policies."
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Mary mock

September 12, 2023

5  out of  5 rating by Mary mock
"I was looking for a closer state farm agent and my friend recommended Nicole. What a dream come true. Nicole is Perfect and just wonderful to work with. She explained to me how a life insurance policy works and now my daughter has one. Nicole will call after hours, meet up with you for signatures etc. She is hardworking, caring and friendly. I know my insurance policies are what I need for my family. I was thinking let's give Jake a break from state farm and make it NICOLE!!! like a good neighbor, state farm is there when Nicole is your agent."
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Betty aguilar cartagena

August 28, 2023

5  out of  5 rating by Betty aguilar cartagena
"It is an excellent institution to keep your cars safe, your houses and others, they offer an excellent service and especially Mr.Ryan crosby Excellent, I have had an experience that in other places I cannot find why, because they are friendly, respectful, they help you find the best ones. Insurance policies It is a pleasure to recommend Mr. Ryan Crosby"
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Jade Curtis

August 24, 2023

5  out of  5 rating by Jade Curtis
"I am unequivocally thankful for finding this insurance practice and switching over my agent. I was previously based out of washingtonville, and I will spare the individual by not including his name. Quite frankly, my previous agent made multiple errors on my account by making changes without my permission. To sum things up shortly, my brother moved out of my house in november of last year and is no longer attached to our house as a driver. Somehow my agent made the mistake of listing my entire house (myself, my mother and father) at his new address, which I have yet to even step foot inside of. Not only did he change my address without verifying with me or asking for my permission, he proceeded to take several weeks to rectify the issue - all while state farm was trying to cancel my insurance policy due to his errors. He stated that he was going back and forth with underwriting continuously and spent well over 20+ hours on my case. Well, as upon switching insurance agents my situation was rectified within the day. I made a phone call to Nicole who has been absolutely wonderful in assisting me with this entire situation. She was able to explain to me thoroughly how to make the agent change, and once it was approved she was in contact with me immediately. She will go out of her way to call me to follow up and make sure I am on the same page, and always calls when she says she will. She is always eager to help and is a perfect embodiment of how insurance agents should treat their consumers. Ryan helped rectify a situation that dragged out for almost a month within a matter of hours and was extremely thoughtful the entire time. All in all I cannot say enough good things about the agents that work at this state farm and I will be a life long customer."
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Devin Vargas

August 24, 2023

5  out of  5 rating by Devin Vargas
"Nicole offered exceptional service and advice on my auto insurance! I will be recommending her & the agency to all of my clients. She is quick to find solutions and will not let down ! Where there is a will there is a way Nicole will find for you, my family and I are dedicated customers and we would not have it any other way! Thank you for everything you do for us Nicole and Ryan !"
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Walton Lake

August 14, 2023

5  out of  5 rating by Walton Lake
"Nicole made the process seamless. Thank you so much. She is an asset!"
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robert silverstein

August 9, 2023

5  out of  5 rating by robert silverstein
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Shane Kennedy

August 7, 2023

5  out of  5 rating by Shane Kennedy
"Nicole was a pleasure to work with. She was professional and answered all my questions in a timely but detailed matter. She was also able to save me money on my quote! Would recommend her to my family and friends, thank you."