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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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alexandra leithauser

November 21, 2024

5  out of  5
rating by alexandra leithauser
"I am a new customer to the company and I typically am not someone to write reviews. I have to say Nicole Werner was nothing but pleasant ! We spoke 6 months ago and insurance was a little too high she called 6 months later and gave a better price at a lower rate I greatly appreciate her help and look forward to working with her in the future! Thank you again"
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Liana Gagliano

October 31, 2024

5  out of  5
rating by Liana Gagliano
"I have used State Farm for about 30 years. I've been with Ryan's office since 2000 or 2001. Up until about a week ago, I've really only dealt with Ryan who has seen me through dating and the divorce of my husband. At a meeting with Ryan and my husband to discuss Ryan continuing to take care of us both - Ryan pulls a book out of his desk and hands it to me from the social security office: "What Every Woman Should Know. I'll never forget how kind it was to provide me with that information. He helped my mother similarly after the death of my father. I have several stories detailing Ryan going above and beyond for myself and other clients I know. I emailed Ryan about a week ago concerning a question about my first claim. He was on vacation and cc'd Hannah Adams. WOW! He left me in excellent hands. Not only is Hannah nice, but she also knows how to take charge! She took it upon herself to reach out to the other departments who were supposed to be handling my claim. Then she followed up! More than once! I didn’t even ask her to. Hannah just wanted to make sure that I was being taken care of the way that she and Ryan takes care of their clients within the local office. This is not typical behavior from an insurance agency. Typically, once you sign up, it’s difficult to get people on the phone. Thats not the case with this office or with these agent. I cannot recommend them enough!"
We responded:
"Liana!!!! Thank you so much for your kind words, and trust.it has been an absolute pleasure to handle your insurance needs from the beginning. Hannah is my right hand during claims times and she is darn good at it, thank you for your continued trust and again for such a heartfelt review."
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Jerry Imprevento

October 31, 2024

5  out of  5
rating by Jerry Imprevento
"Hannah was a joy to work with and proactive in making sure everything with my truck repair went smoothly! Highly recommend Ryan and his team for all your insurance needs!!"
We responded:
"Jerry Thank you for sharing your experience it has been our pleasure to handle this for you. Thank you also for your trust in us for over 25 years!"
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Charles Barone

September 24, 2024

5  out of  5
rating by Charles Barone
"I recently had an insurance claim with state farm insurance. I had the privilege of working with an agent named Hannah Adams at the Ryan Crosby State Farm insurance agency in Highland Mills N Y. I was guided through the on line process by Hannah who was available on line and she answered all my questions concerning my claim and was able get my claim settled in a timely manner. Very thoughtful and easy to work with. As always the agency and it's employee's have been there for me when needed."
We responded:
"Charlie Thank you for sharing your experience, our entire team is the best, Hannah...Hannah is my right hand during claim time! Happy she has been able to help you!"
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Z ZAC

September 23, 2024

5  out of  5
rating by Z ZAC
"Having Ryan, Hannah and the rest of the State Farm team available to assist us has been an amazing asset. They have been a tremendous resource and assistance in helping with claims, information and general insurance questions. We can not be more impressed with the service and knowledge they bring to the process."
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Anthony Linton

September 20, 2024

5  out of  5
rating by Anthony Linton
"Jillian was delightful and very helpful. Always informative and many love her."
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Victor “95KDX200RIDER” Russo

September 20, 2024

5  out of  5
rating by Victor “95KDX200RIDER” Russo
"I’ve been with State Farm for some time now with Nicole as my agent. When the need for a new policy came up she wasted no time getting me set up properly. Quick turn around time, prompt responses and all questions answered no problem! She is an absolute pleasure to work with"
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Diego Bastone

September 19, 2024

5  out of  5
rating by Diego Bastone
"I’ve been a client of Sergio’s at Ryan Crosby State Farm office for 5 years now, and the experience has been amazing! Sergio Castellano is knowledgeable, attentive, and really takes the time to listen to my needs. The energy in the office and even over zoom or telephone is always positive, making each interaction hassle free and extremely enjoyable. I truly appreciate the communication, professionalism, care and attention Sergio provides. I Highly recommend him for any of your insurance needs! Thank you again Sergio!"
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Ronnie Fisher

September 19, 2024

5  out of  5
rating by Ronnie Fisher
"After all the searching and headaches I had, I finally found the perfect agent, Nicole she helped me find what fits me the best and helped me get the best rates. Nicole has great customer service, simply the best."
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Hayley Bender

September 19, 2024

5  out of  5
rating by Hayley Bender
"Jillian is terrific! Very helpful & knowledgeable. Wonderful customer service!"
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Brian Hettich

September 19, 2024

5  out of  5
rating by Brian Hettich
"Jillian is great so helpful. Very informative Great customer service answering all my questions saved me money can't thank her enough"
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Becki Lane

September 19, 2024

5  out of  5
rating by Becki Lane
"Jillian was wonderful! So helpful."
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Joseph Santo

September 19, 2024

5  out of  5
rating by Joseph Santo
"Ryan Crosby and Matt are great people who have your best interest in mind."
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H. A.

September 19, 2024

5  out of  5
rating by H. A.
"Great experience! Had a few different questions about various parts of my policies and Jillian G. was amazing. She was able to answer all the questions she could, and guide me in the right direction for anything else. Awesome office environment and great service. I am a very happy customer of 20 years."
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Kemely Fisher

September 19, 2024

5  out of  5
rating by Kemely Fisher
"Great staff and Service!!! Nicole is top Notch!!!! Anyone needs things to be done fast and correctly look for my girl Nicole!!!"
We responded:
"Kemely thank you for your kind words, Nicole is a gem we are happy she has been able to help you. "
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Bill Fitch

September 19, 2024

5  out of  5
rating by Bill Fitch
"the service, attention to detail and follow up provide by Jillian Gill was top notch!!"
We responded:
"Bill thank you so much for your kind words, Jillian is excellent at what she does!"
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Sherrie Stewart

September 19, 2024

5  out of  5
rating by Sherrie Stewart
"Jillian is amazing! She was so informative and helpful. Changed my opinion of insurance reps!"
We responded:
"Sherrie thank you for your review. Jillian is very informative and appreciative of anyone who she works with. "
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Donna Coviello

September 5, 2024

5  out of  5
rating by Donna Coviello
"I have been with Ryan Crosby, as a customer for 18 years. He is truly a remarkable agent for State Farm. If you need help, he gives it without question. He provides advice and insight without reservation. And he goes above and beyond willingly. And not just for me - I personally witnessed him give up his free time on the evening of his own birthday to assist a neighbor when a tree fell on their house and car. He truly exemplifies the State Farm company motto"
We responded:
"Donna, Thank you. It truly is a pleasure handling your insurance program. People like you make jobs like mine easy and enjoyable. Thank you thank you. "
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Mordechei paneth

August 27, 2024

5  out of  5
rating by Mordechei paneth
"I had a great experience with Ryan Crosby, my car insurance agent. He took the initiative to call me and make sure I have the lowest premium possible. His dedication and personalized approach were truly impressive. It's clear that he genuinely cares about his clients and goes above and beyond to provide excellent service. I highly recommend Ryan to anyone looking for a proactive and attentive car insurance agent."
We responded:
"Thank you Mordechei, please tell everyone about us!"
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Suzanne Dunay

June 28, 2024

5  out of  5
rating by Suzanne Dunay
"Nicole Werner Was so helpful, got me all set up on insurance for 5 cars, a boat, home insurance and a health plan. I had all this with several different companies and she saved me money. I also reached out to her and she returned my calls right away. Great customer service."
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Ronald Liotto

May 24, 2024

5  out of  5
rating by Ronald Liotto
"Ryan and Serigo are the best. I have dealt with this agency for quite a number of years. The staff are very helpful, very polite and they will always get back to you with any problems you have. Its Great to do business with them."
We responded:
"Ron,THANK YOU! We are happy to take care of your commercial needs!"
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Nicoya Jones

May 23, 2024

5  out of  5
rating by Nicoya Jones
"Sergio was so pleasant and friendly! He was also very responsive with any questions or concerns I had!"
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V Rivera

May 23, 2024

5  out of  5
rating by V Rivera
"Nicole, I must say, she is truly a gem. Nicole's professionalism and expertise shine through in everything she does. I highly recommend working with her on all your insurance needs- you won't be disappointed!"
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Emilian Siedlecki

May 22, 2024

5  out of  5
rating by Emilian Siedlecki
"I’ve been with State Farm for about two years now, and Nicole is my agent. She is an absolute pleasure to work with. I call quite often with questions and she always calls back promptly with an answer. I enjoy just speaking with her. You can tell she enjoys her job and truly cares about her customers. I recommend her to anyone looking to have your insurance needs taken care of correctly and quickly. Ask for Nicole!!"
We responded:
"Thank you for your kind words! Please share with everyone."
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Ecinaj Jones

May 22, 2024

5  out of  5
rating by Ecinaj Jones
"I have enjoyed dealing with Nicole for my insurance. Service with you is always timely and pleasant. Thank you so much for your excellent service, patience and consideration of my insurance needs. I will most definitely refer you to all my friends & family."