State Farm® Insurance Agent Ryan Crosby

"Insurance and finances are always high stress situations for me but Hannah resolved an issue I was having with underwriting quickly and effectively. She paved the way for a quick resolution and eased my mind along the way. She was also extremely pleasant, something that goes such a long way when dealing with stressful matters!"

"Being referred to Nicole seven years ago when we moved Upstate was like hitting the jackpot! Whenever I call, and no matter how many times (she has the patience of a saint) I always feel like she is genuinely so happy to hear from me, by how friendly and enthusiastic she sounds. The first thing she always asks is how I am, how's the family, etc. Anytime I have had a change in circumstance, I am still so impressed by her knowledge, expertise, and the time she spends with me explaining all of my options so thoroughly and clearly. She is truly dedicated to her customers and makes sure you have the best coverage (policy) for your individual needs. Nicole is the gold standard in her career and what everyone in the customer service industry should aspire to be."

"Nicole Werner is by far the most helpful person that I have dealt with at State Farm. She is knowledgeable and always has an answer or solution to any issues. She has offered me plenty of things I have taken advantage of to add to my policies to protect myself and my daughter for the future. Highly recommend asking for her if you are using the Highland Mills, NY office."

"Really nice people work here! Knowledgeable, friendly, experienced. Go see them for all you insurance needs."

"I switched insurance companies recently and State Farm has been great! They've answered my questions quickly and been able to help me with amendments to my policy right away, Nicole Werner has been extremely helpful ."

"Nicole W. has been an absolute pleasure to work with! She has been professional and helpful, fielding my many phone calls and messages to help me navigate all of my family’s insurance needs."

"Jillian Gill is an absolute pleasure to work with! Her professionalism, knowledge, and dedication to providing excellent service truly stand out. She is always helpful, responsive, and goes above and beyond to ensure everything runs smoothly. Thank you, Jillian, for all your support!"

"Matt at helped me get a great quote quickly,for my home. He made sure everything was accurate and smooth. Will be coming back!"

"I have been with State Farm ever since I first got my license at 17! This has been without a doubt the most helpful agency I’ve ever dealt with! Nicole in particular has been my point of contact over the years and always is super nice and outgoing! I’ll miss Nicole and Ryan’s agency as I’m moving out of the area soon! Thanks Nicole and Ryan for a great insurance experience throughout my time in the Hudson Valley!"

"Nicole Werner was a true pleasure to work with. She gave me a year's notice regarding changes in my term policy and presented me with the best options for conversion. When it was time to finally convert my policy this year, she was patient with my questions and made the best recommendation for my circumstances. She was a true professional guiding me through the process. Thank you!"

"I have been working with Nicole Werner at Ryan Crosby’s State Farm agency for the past five years, and I cannot recommend her highly enough. Nicole is the epitome of a trusted and highly respected insurance agent—always professional, knowledgeable, and genuinely committed to helping her clients. She takes the time to explain all options thoroughly, ensuring I have the right coverage tailored to my needs. Whether it’s policy updates, claims assistance, or general questions, Nicole is always responsive and proactive. Her expertise and customer service have made the entire insurance process seamless and stress-free. If you’re looking for an insurance agent who truly has your best interests at heart, Nicole Werner and the team at Ryan Crosby’s State Farm agency are the best in the business. Five-star service all the way!"

"I have never had a bad experience here and they always take care of us. Anytime I have a question I can simply call over and get the answers I need quickly. Thank you to Jillian and the whole State Farm team!"

"I would like to thank Jillian for her outstanding work and professionalism. Jillian has once again provided excellent service and continues to excel in what she does best. She helped me many times with my auto insurance, including her most recent help as one of best I've seen."

"I recently had the opportunity to work with Hanna Adams Office representative of Ryan Crosby- State Farm Claims Insurance Assistance, and I couldn’t be more impressed with their service. From the moment I reached out for help, their team was attentive, professional, and efficient in guiding me through the entire claims process. One of the standout features of my experience was their clear communication. They made sure I understood every step of the process, from filing the claim to understanding the terms and coverage. Whenever I had questions or needed updates, they responded promptly and thoroughly, alleviating a lot of the stress that can come with insurance claims."

"I am a new customer to the company and I typically am not someone to write reviews. I have to say Nicole Werner was nothing but pleasant ! We spoke 6 months ago and insurance was a little too high she called 6 months later and gave a better price at a lower rate I greatly appreciate her help and look forward to working with her in the future! Thank you again"

"I have used State Farm for about 30 years. I've been with Ryan's office since 2000 or 2001. Up until about a week ago, I've really only dealt with Ryan who has seen me through dating and the divorce of my husband. At a meeting with Ryan and my husband to discuss Ryan continuing to take care of us both - Ryan pulls a book out of his desk and hands it to me from the social security office: "What Every Woman Should Know. I'll never forget how kind it was to provide me with that information. He helped my mother similarly after the death of my father. I have several stories detailing Ryan going above and beyond for myself and other clients I know. I emailed Ryan about a week ago concerning a question about my first claim. He was on vacation and cc'd Hannah Adams. WOW! He left me in excellent hands. Not only is Hannah nice, but she also knows how to take charge! She took it upon herself to reach out to the other departments who were supposed to be handling my claim. Then she followed up! More than once! I didn’t even ask her to. Hannah just wanted to make sure that I was being taken care of the way that she and Ryan takes care of their clients within the local office. This is not typical behavior from an insurance agency. Typically, once you sign up, it’s difficult to get people on the phone. Thats not the case with this office or with these agent. I cannot recommend them enough!"

"Hannah was a joy to work with and proactive in making sure everything with my truck repair went smoothly! Highly recommend Ryan and his team for all your insurance needs!!"

"I recently had an insurance claim with state farm insurance. I had the privilege of working with an agent named Hannah Adams at the Ryan Crosby State Farm insurance agency in Highland Mills N Y. I was guided through the on line process by Hannah who was available on line and she answered all my questions concerning my claim and was able get my claim settled in a timely manner. Very thoughtful and easy to work with. As always the agency and it's employee's have been there for me when needed."

"Having Ryan, Hannah and the rest of the State Farm team available to assist us has been an amazing asset. They have been a tremendous resource and assistance in helping with claims, information and general insurance questions. We can not be more impressed with the service and knowledge they bring to the process."

"Jillian was delightful and very helpful. Always informative and many love her."

"I’ve been with State Farm for some time now with Nicole as my agent. When the need for a new policy came up she wasted no time getting me set up properly. Quick turn around time, prompt responses and all questions answered no problem! She is an absolute pleasure to work with"

"I’ve been a client of Sergio’s at Ryan Crosby State Farm office for 5 years now, and the experience has been amazing! Sergio Castellano is knowledgeable, attentive, and really takes the time to listen to my needs. The energy in the office and even over zoom or telephone is always positive, making each interaction hassle free and extremely enjoyable. I truly appreciate the communication, professionalism, care and attention Sergio provides. I Highly recommend him for any of your insurance needs! Thank you again Sergio!"

"After all the searching and headaches I had, I finally found the perfect agent, Nicole she helped me find what fits me the best and helped me get the best rates. Nicole has great customer service, simply the best."

"Jillian is terrific! Very helpful & knowledgeable. Wonderful customer service!"

"Jillian is great so helpful. Very informative Great customer service answering all my questions saved me money can't thank her enough"